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Frequently Asked Questions

How does your sizing run?

Nothing is more sustainable than limited production, season-less styles and gender-less fits. That’s why all our loungewear (sweatshirts, hoodies, sweatpants and shorts) are made equally for both men and women. We are aware though that male and female body shapes aren’t that equal, so we recommend men purchase their loungewear true-to- size whereas women should size-down. Most of our product has a relaxed fit, because who doesn’t love comfort? If you need additional help, please email us at care@foofy.co.uk

Explain your price point?

At Foofy, we believe that values, sustainability an a fair price point can co-exist. From day 1, our intentions has always been to offer sustainable, eco-friendly clothing as a price that is fair and accessible to everyone. We continue to strive to offer the most affordable price point possible, without compromising our values. When you purchase from Foofy, you are supporting a healthier and cleaner eco-system. Thank you!

How do I care for my garment?

All garments should be washed at a 30 degrees wash, with the same colours. No garment should be tumbled dry (otherwise it may shrink).

What sizes do you offer?

We currently offer sizes XS - XL

Will you be offering more inclusive sizing in the future?

We will be offering a larger range of sizes in the future, for now we wanted to ensure we didn’t overproduce our garment range. As quite frankly, over production does not go with sustainability.

Where is your product made?

Our factories are based around Europe, as we wanted to keep our manufacturers close to home and reduce our environmental footprint as much as possible.

What is Organic Cotton?

Organic Cotton uses 87% less water than conventionally grown cotton and emits 45% less greenhouse gases. Conventional cotton is also notorious for using more pesticides than any other crop in the world. The use of these chemicals has led to the hospitalization of up to 1 million farmworkers every year. That’s some dirty talk we absolutely cannot get behind. By using Organic Cotton, we keep the people we work with and the products we sell safe. Better for your body and better for the earth.

What are environmentally friendly dyes?

We use environmentally friendly dyes as they do not use toxic chemicals. They also have a higher absorption rate, which means they require less water. Typical clothing manufacturing uses over 8,000 synthetic chemicals. Many of these chemicals are known to be carcinogenic and hazardous to our health. We believe that what you put on your skin matters

Why do colors sometimes appear differently across fabric types?

Our fabrics have varying characteristics, like base color, content, weight & the way it's knit, so each absorbs dye in their own special way. To ensure no color discrepancy in your set, we recommend that you opt for purchasing a set in the same fabric. If you're ever unsure, email us at care@foofy.co.uk and our team would be happy to answer any questions.

How often do you restock products?

We do our best to work with our factories to restock products as quickly as possible. We aim to keep our classic colors in-stock all year round and new colors that we introduce each season are not guaranteed to be restocked. As a sustainable brand with a small team, we focus on quality over quantity — maintaining our ethical supply chain & clean material standards is our number one priority and we will never jeopardise these values to mass produce clothing fast. That’s something we are very proud of! You can sign up to our mailing list to be the first to know when products are back in stock.

How long will it take to receive a response to my email?

We try our best to respond to emails within 1-2 business days!

How long will it take for my order to be delivered?

Orders are processed and shipped within 2-3 business days.

Do you offer free shipping and returns?

For all orders over £100, we offer free shipping to the UK.
For all orders above £150, we offer free shipping to Europe.
For all orders over £250, we offer free worldwide shipping.

What is your return and exchange policy?

We want our customers to be 100% satisfied with their purchase. If this is not the case, please visit our returns portal to begin the return process. Just have your order number and shipping postcode in hand. You'll find your order number on your Foofy order confirmation email. We gladly accept returns or exchanges on full-priced items within 28 days of purchase as long as they are in original condition (unworn, unwashed and with tags). Items marked as final sale are not eligible for a return or exchange.

How soon will I get my refund?

Returns are processed within 5-7 business days upon receipt of the package, but often sooner. We'll send you an email when your refund has been processed. Depending on your bank it can take 4-6 business days for the refund to appear in your account. Please contact your bank if your refund does not appear after it has been processed by Foofy. You will receive a confirmation email once your refund has been processed.

Do you ship internationally?

Yes, we do. The shipping cost for international orders depends on the location.

What if I need to change my order?

Once an order is placed, we are unable to make any changes to the items in your order. If you see an error in your shipping address, please email us at care@foofy.co.uk as quickly as possible, we will do our best to update the shipping address before the order is processed.

The item I want is out of stock, what do I do?

We recommend signing up to our mailing list and you will get an email once styles return back in stock. For specific inquiries, please contact care@foofy.co.uk

Will I be able to return items purchased with my 15% off welcome code?

Yep! You will be able to return/exchange items purchased with the welcome code.

I am a few days past the return policy, what do I do?

Please contact care@foofy.co.uk and we’ll try our best to accommodate your return and we can discuss all options.

I need to cancel my order! What should I do?

Please email care@foofy.co.uk ASAP! If your order has not been shipped already, we will do our best to cancel it.

I placed an order earlier this week, and now my items are on sale! Do you offer price adjustments?

We are unable to offer price adjustments. Foofy produces in small batches, so buying early ensures you receive your favorite pieces before they sell out!

What is Klarna?

Afterpay is a service that offers you the ability to make purchases now and pay for them later.

How do I use Klarna?

Just shop foofy.co.uk and checkout as usual. At checkout, choose klarna as your payment method.

What methods of payment do you accept?

We accept all major credit cards, Paypal &. Apple pay. We do not accept personal checks, prepaid debit cards, or money orders.



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